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Shipping & Returns

Shipping Policy

For the safety of these magical plants, plants are shipped Monday through Wednesday, excluding holidays. Please be aware of the weather in your area. Shipping live plants at an affordable cost to the consumer is our main priority. However, due to the rising costs associated with shipping goods along with the risk of USPS mishandling our packages, it is important you add heat packs when advised by our team. 

 

YOUR WEATHER

ABOVE 80°F - DELAY YOUR ORDER

BELOW 50°F - ADD HEAT PACK

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When purchasing plants/livestock with any hard goods, they will sometimes be shipped separately; but don't worry, we'll be sure to keep you updated with your purchase!

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Purchasing expedited shipping will ensure that your package is in transit for less time, but the order will still be processed within 1-2 shipping days. 

Please make sure your shipping address is correct prior to placing an order as we will not be held responsible for DOA due to an undeliverable, incomplete or incorrect addresses.

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**Note that some plants we carry may be considered federal or state noxious weeds. It is the CUSTOMER's responsibility to check with their own state rules and regulations before ordering (you can check the list here). 

Return & DOA (Dead On Arrival) Claim

We do not accept returns on livestock as returning a perishable item is not feasible, we will however work with you to reach a solution.

 In case of DOA please send me a picture within the first THREE hours of delivery time. We will send you a replacement or partially refund to you.


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